Some friends of ours from the UK rented an Orlando Florida rental home recently, and were shocked at the calibre of service. A few examples for the holiday rental included:
1. They were called in the afternoon after checking-in (by the management company) to make sure everything was okay with their home.
2. There was a welcome kit waiting for them in the rental villa that included:
-Complimentary tea, milk and a pack of “Rich Tea” cookies
-Three UK stamped blank post cards to send to their friends back home
-A personalized welcome letter, guidebook and contact information
3. Two weeks after their stay they received a “thank you for your business” card in the mail from the management company plus a Christmas card six months later.
After a long flight and drive from the Orlando airport, it was a delight to see friends taken care of in such a thoughtful manner. Hotels could learn a lot from this. As always, booking with a great local Orlando vacation home management company can make for a great experience. Choose your management company wisely.
Orlando Vacation Home
